In a SharePoint help desk environment, a source of solutions with immediate access and easy answers to solve tickets plays a major role. APH Technologies Help Desk provides a facility to store and manage role-based knowledge base which is specific to both users and technicians.
APH SharePoint Knowledge Base is a knowledge management application that helps your organization to set-up a knowledge base and share information, documents & files, support FAQs and training material with staff,customers and partners in a organized way.
Features & Benefits with our SharePoint Knowledge Base
- Browse topic wise solutions
- Search with the help of specific keywords
- Allow your users to self-access solutions and fix difficulties on their own,
- which helps to reduce workload for technician
- Powerful access control capabilities help you to restrict the end users from
- Accessing complex and technical solutions in your Knowledge Base.